Effective Date: 08.03.2021 At Octagen Infotech, we aim to provide excellent services and a positive experience for all of our users. However, due to the nature of our services, such as internship placements, courses, or digital products, we have a limited return or refund policy. Please read the terms outlined below regarding our return policy.

1. Internship Applications

Once you have applied for an internship through our platform, we do not offer refunds or returns as the process involves manual evaluation, processing, and placement with partner companies. We encourage you to carefully review the internship details, eligibility requirements, and deadlines before submitting your application.

2. Training and Courses

For any training, courses, or learning materials purchased through our platform:

Cancellation Policy

If you wish to cancel your enrollment in a course, you may request a cancellation within [7 days] of the purchase date, provided you have not accessed the course content. After this period or after accessing the course, we are unable to provide refunds.

Refunds

If you are not satisfied with the course, please contact our support team within [7 days] from the date of purchase to discuss your concerns. Refunds will be considered on a case-by-case basis and are at the discretion of our team.

Course Access

If you have accessed the course material, we cannot issue a refund as the content is deemed consumed.

3. Digital Products

For digital products like eBooks, resources, or downloadable content: No Returns or Refunds: Due to the nature of digital products, we do not accept returns or issue refunds once the product has been downloaded or delivered. Please review the product description carefully before purchasing.

4. Exchanges

We do not offer exchanges for services, digital products, or other offerings provided by Octagen Infotech. All services and products are provided as described on our website or during the registration process.

5. How to Request a Refund or Cancellation

If you believe you are entitled to a refund or cancellation under the terms mentioned above, please follow these steps:

1. Contact our support team at contact@octageninfotech.in with your request.
2. Provide proof of purchase or any relevant information to assist in reviewing your request.
3. Our team will review your request and respond within 7-10 business days.

6. Exceptions

In rare cases, if there are technical errors or issues with our platform that affect your ability to access the services or products you purchased, we will work with you to resolve the issue or offer an alternative solution, including a refund or credit.

7. Changes to This Return Policy

We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be posted on this page with an updated “Effective Date” at the top of the policy. We encourage you to review this page periodically for any updates.

8. Contact Us

If you have any questions or concerns about our return policy, please contact us at:
Email: contact@octageninfotech.in
Phone: +91 7890053444
Address: 83 S. P. Mukherjee Rd, Kolkata-700026